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PRIVACY POLICY

INTRODUCTION

KC Gaming Networks Limited (“Bet9ja”, “we”, “us” or “our”) will treat the data you provide us with as private, and shall only use it in accordance with this Privacy Policy. This Privacy Policy describes how we collect and process your personal information through your use of our website (the “site”) and your online account you open with us (the “Account”), to create your Account profile, to ensure security of the website and to enable you to use the products and the Account (collectively the “Services”). The purpose of this policy is to provide a better understanding of:

Information we collect

- How do we use this information

- How is the information shared

- Your data rights

- How to contact us

- How to contact the data regulator

-Other useful privacy and data security related matters

Please take your time to read this policy. It is very important to check our privacy page regularly, for any new updates to the policy. If we make any change that we consider to be important, we will inform you by placing a notice on the relevant service/product and shall contact you using other communication tools at our disposal.

1. WHO IS THE DATA CONTROLLER?

For the purposes of the Services, KC GAMING NETWORKS LTD (Bet9ja) a company registered under the laws of the Federal Republic of Nigeria is the data controller of your Personal Data and we are located at Tomi's House, No. 9 Funsho Williams Avenue, Ojuelegba, Surulere, Lagos State. You can contact us on 08099990939.

2. WHO IS THE DATA PROTECTION OFFICER

Bet9ja has appointed a Data Protection Officer ('DPO'), who is duly supported by the Compliance Team in the office of the Legal and Compliance Department of KC Gaming Networks Ltd. The role of the DPO involves acting as the contact person for data subjects in relation to the processing of their data. You can contact our DPO using this email address 'dataprotection@bet9ja.com'or via phone on 01-5158885. If you wish to exercise any of your rights. Kindly see the 'Your Rights' section below.

3. INFORMATION WE COLLECT

All references to ‘Personal Data’ in this Privacy Policy refer to any personal information about a natural person which enables that individual to be identified directly or indirectly by reference to the data provided.

The Personal Data we receive helps us provide, personalise, and continually improve the Services. We use the information to enable you to use the Services, process payments, communicate with you about your Account activity, products, services and promotional offers, update our records and maintain your Account with us, display content, and recommend our products and services that might be of interest to you. We also use this information to improve our Services, prevent, detect or report fraud or abuses of our Services and enable third parties to carry out technical, logistical, or other functions on our behalf.

Information you give us:  we collect the following information when you open an Account with us: first name, surname, gender, date of birth, place of birth, postal address, email address, phone number, language, currency, a valid original copy of an official document bearing his names and photographs (passport or ID card). You may give us additional information that qualifies as Personal Data as part of your use of the Account and/or any of the Services.

Cookie Collection: We automatically receive and store certain types of information whenever you interact with our website. We utilise cookies to provide a better customer experience and to enable use of access on our portals. For example, like many websites, we use "cookies," and other unique identifiers and we obtain certain types of information when your Web browser or device accesses our Services. Refer to your Web browser cookies setting options for more information how to manage your cookies settings. Please note that we may not be able to provide you with all the site features and Services functionalities should you choose not to accept the use of certain types of cookies preferences. Please refer to our cookie policy.

Information from other sources: We may receive information about you from other sources (such as from the payment providers or third party identity verification service provider) and add it to your Account information and only according to this Privacy Policy.

You will also be required to provide login details of your choice, namely a username, password which will be kept by us. We additionally require you to provide us with a payment method and payment details (such as bank transfer, credit card or another acceptable means of payment) in order that you can credit your Account and make the withdrawals.

You can access a broad range of information about your Account and your interactions with us, including your Personal Data. You may access that information about you by logging into your Account. You also have the right to access your personal data at any time in order to make alterations to any personal information that may have changed or become obsolete. Should you believe that any personal information we hold for you is incorrect, please contact our customer services here - dataprotection@bet9ja.com

4. HOW DO WE USE THIS INFORMATION

We process your Personal information  to operate, provide and improve the Services we render for optimal business operations. These purposes include:

  • Use of Bet9ja products and your Account: We use your Personal Data or information such as your name, email address, phone number  to set up your account, verify your identity, process your bets, process payments to and from your Account and communicate with you about gaming activity, products, services, and promotional offers. The above processing is required and necessary to enable us provide our Services to you in accordance with our terms and conditions.
  • Provide, troubleshoot, and improve the Service:  We use your Personal information to provide functionality, analyse performance, fix errors, and improve the ability and effectiveness of the Services. This processing is required for the purpose of our legitimate interests.
  • Recommendations: We may use your Personal information to recommend features, products, and services that might be of interest to you and to identify your preferences. We use your personal information to provide and suggest tailored content to personalise your experiences with our Services. This processing is necessary for the purpose of our legitimate interest in delivering or presenting relevant contents to our customers.
  • Comply with legal and contractual requirements: We are required to utilise and retain personal information for legal and compliance purposes, including but not restricted to prevention, detection, or investigation of a crime; or fraudulent acts. In relation to internal and external audit obligations, information security purposes, and as required to provide such information under applicable law.
  • Communicate with you: We use your personal information to communicate with you in relation to the Services via different channels (e.g., by phone, email, chat).
  • Advertising: Subject to any preferences you have chosen (where applicable), we may use your personal information to display interest-based ads for features, products, and services that might be of interest to you. During the period of our contractual and legal obligations in relation to your information and unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about our products, services, promotions and special offers which we think may be of interest to you. Except where we use your information for marketing purposes on the basis of your prior written consent and subject to any opt out preferences you inform us in relation to electronic direct marketing communications, we process personal information for marketing purposes as required for the purpose of our legitimate interests in promoting our services and products.
  • Fraud Prevention: We process information to prevent or detect fraud and abuse in order to protect the security of our customers, Bet9ja, and others.
  • Risk Management: To provide the services and products for you and for our legitimate purposes, we process personal data to manage and evaluate risks to our business and customers.
  • How Long we keep your information: We will keep your information on our database for as long as it is strictly necessary for the purpose of which the information is collected, being the period during which we are contracted to provide you with our services or for such longer periods as required under enabling laws, and also in accordance with tax obligations.

5. HOW IS THE INFORMATION SHARED

Your personal information may be disclosed or transferred to other organisation, subject to appropriate agreement or consent or legitimate purpose. We shall only share your information with other companies and organisations where there is a legal obligation to provide your information or there is a legitimate requirement to share the information, and we take into consideration and ensure that appropriate checks and suitable measures are in place for any data that is shared is protected in line with Data Protection Regulations in force.

  • Making payments: Depending on which payment service you use, you may need to disclose your Personal Data or part of it to your payment provider. Note that the payment provider already has your Personal Data to provide you with the payment services and their use of any Personal Data disclosed by us will be regulated by the payment provider’s privacy policy.
  • Third-parties service providers: We engage with the technology providers, financial institutions, other companies, and individuals to perform functions on our behalf and transactions that you request or authorise. Examples include sending e-mail, analysing data, providing marketing information on our products subject to your consent, processing payment transactions, verifying identity, fraud screening, and providing customer service. They have access to personal information needed to perform their functions, and  shall not use it for other purposes and must process the personal information in accordance with this Privacy Policy and as permitted by the applicable data protection legislation. Such third party service providers may be based outside of Nigeria in the jurisdictions, including the European Economic Area jurisdictions, that provide adequate levels of protection of personal data.
  • Advertising and Third-party Analytics providers: We may also use third party analytics providers, including Google, to collect information about the usage of our Services and to enable us to improve how our Services work. Google Analytics and comparable providers use cookies and other similar technologies to collect information about the usage of our Services and to report website trends to us.  
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user or other customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy. Also, in the unlikely event that Bet9ja or substantially all of its assets are acquired, user information will of course be one of the transferred assets.

Bet9ja shall only be responsible for its obligations to you in relation to your Personal Data as the data controller under the applicable laws.

Our Services may include third-party advertising and links to other websites and apps.  We do not provide any personally identifiable user information to these advertisers or third-party web sites. If you access a page via a link on our site which takes you to an external website, you take time to read through the privacy policy of the new website which you enter.

6. YOUR RIGHTS

You have various rights in relation to your data;

-  Right of access to personal data: You have a right to request a copy of the personal information in our records. In the event that you require such information, you can make a request to customerservice@bet9ja.com.

Kindly provide adequate information to identify yourself, and any other relevant information that would assist in processing your request. Such request will be processed and made available to you in the shortest period.

Right of rectification of personal data: You have a right to request that we should rectify and correct any personal information that we are processing concerning you which is incorrect.

Right of Erasure: You have a right to request the erasure of your personal information where there is no compelling reason to continue processing the information. If you want to exercise this right, please email dataprotection@bet9ja.com.

Right to withdraw consent: In a situation where we have relied upon your consent to process your personal information, you have the right to withdraw such consent, without limiting the lawfulness of your information in our custody and processed by us in line with any legal obligation or prior to the withdrawal of the consent.

Right to restrict the processing of personal data: In some certain instances, you have the right to request that we suspend the processing of your personal information. When the processing of your personal information is restricted, we can opt to store your information, but we may not process it further, subject to processing on compelling legitimate grounds and in connection to legal obligations.

Right to data portability: You have a right in certain situations to receive your personal information in which you made available  to us in a structured, commonly used and machine readable format. You can also request that we transfer your information to another party, or organisation subject to technical availability.

7. HOW TO CONTACT US

If you have any questions or inquiries about this notice or you require further information about your data rights, please contact us using the following email addresses:

dataprotection@bet9ja.com

cs@bet9ja.com

Our data protection officer can also be reached by sending an email to

dataprotectionofficer@bet9ja.com

8. FILE A COMPLAINT

In the event that you are not satisfied in the way we manage your personal data or information, you also have a right to make a complaint to the Head of Compliance of KC Gaming Networks Ltd (Bet9ja) at legal@bet9ja.com or contact the Nigerian Data Protection Bureau at this link info@ndpb.gov.ng

9. SECURITY

We design our systems with your security and privacy in mind.

  • We work to protect the security of your information you provide to our web sites by using a host of security applications and anti-hack measures inclusive of Secure Sockets Layer (SSL), Akamai IP/Geo Firewall and RESTFUL API to encrypt that information during transmission.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to take steps to protect against unauthorised access to your account and your password. You should keep your password and any security questions confidential. The security of your Account relies on your protection of your password and security questions. DO NOT SHARE YOUR PASSWORD. If you do share your password with a third party for any reason, the third party may have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately and also contact us right away.

10. PERSONAL DATA RETENTION

We keep your Personal Data to enable your continued use of the Service, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Policy, as may be required by law such as for anti-money laundering and counter terrorist financing, tax and accounting purposes, or as otherwise communicated to you. This applies to us retaining your data after you close the Account.

11. PROTECTION OF MINORS

The online betting and gaming services that we offer are strictly prohibited for persons less than 18 years of age or under the age of legal consent for using online betting and gaming services under the laws of the jurisdiction in which the person is located.

Consequently, minors may not register and play on our Site. We collect proof of identification from our customers as part of our age verification process.

Any minor who is found to be gambling on Bet9ja shall have his/her Account immediately blocked. Bet9ja reserves the right to conduct a security review to validate your identity and age. Registration of the Account authorises us to conduct such security reviews supplied by you against third party databases.

12. CHANGES TO THIS POLICY

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your Account. It may become necessary, at any time, for us to make modifications to this Privacy Policy and we will publish such modifications on the website. Continued use of the Services will be considered as your acceptance thereof. Such modifications will not impact your Account registration details unless required to the contrary by law.

It is the responsibility of each customer to regularly check the General Terms and Conditions and Privacy Policy for updates.

The laws of Nigeria shall govern this Privacy Policy.

Effective Date: 10th February 2023

 

KC GAMING NETWORKS LTD (BET9JA) COOKIE POLICY

This cookie policy is dated 20th September 2022 and shall supersede any previous version of the cookie policy.  We utilise the term "cookies" in the privacy policy to refer to websites cookies and other similar tracking technologies that may collect information whenever you visit our website. This cookie policy should be read alongside our privacy policy.

INFORMATION ON OUR USE OF COOKIES

What is a cookie?

Cookies are text files saved on your phone, tablet or computer when you visit a website. If you provide your consent for the use of cookies, it permits the website to recognise your visit and collect information on how you use that website. Your web browser sends the cookie back to the originating website on each subsequent visit, or to another website that recognise those cookies.

Why do we use cookies?

Cookies are used by us when you connect to our website from your devices including specific version of the website and any related applications (or apps) referred together  as the ("Website").  Our website uses cookies to improve your online experience and to ensure that necessary content, functions and services are made available to our customers in an efficient way.

Across our "websites" we use both session cookies and persistent cookies to carry out our services and perform multiple functions.

Session cookies are meant to last for the duration of your visit to website, and subsequently delete themselves upon closing your browsing session on your device. Session cookies assist with the security of the browsing session, and will keep you logged in as you navigate between the different web pages to provide an efficient web session coupled with the website remembering the preferences you select.

Persistent cookies remain on your device when you close your browser, and such cookies enables the websites to remember you as a returning visitor. These cookies have functions such as remembering your User ID when you log in to the website. They also store your choices when you go back to such websites.

How we use cookies

Cookies are used by us to continually improve our website and enrich your browsing experience. Some of the under-listed cookies are important for our website's basic functionality:

Essential Cookies: These cookies are critical and necessary for our website functionality. Without these cookies our website will not function. These cookies will enable users on the website to access our website and each of the web pages by enabling basic functions like setting the cookies.  You can disable these cookie setting by changing your browsing settings which may likely affect the functionality of our website.

Functional Cookies: When you visit our website, and upon your subsequent return, functional cookies will enable the website to remember the choices you made earlier and assist us to provide improved service delivery to our customers. These cookies also enhance our website functionality by storing your preferences which include recording information on the language you chose, location, and marketing preferences since your last visit. It also remembers your User ID on the log in page and accessibility options on the website. This cookie functionality is always available on the website and in most circumstances cannot be turned off.

Performance Cookies: Are cookies that enable us to measure the performance of the website, through Users experience on the website, in which the data gleaned from the user's interaction enables us to improve service functionality and website improvement. We need your consent to use this cookie on our website. 

Marketing Cookies: These are cookies that enable us provide our products and services that are peculiar to you. We utilise the data from the use of these cookies to tailor marketing ads to our customers based upon your interests. We also use the data to limit the ads you see and measure the effectiveness of such ads. You can choose to turn off such marketing cookies and ads will not be tailored towards you.

Managing Cookies Choices in your Browser

Your consent determines the cookies we store on your device for the websites functionality. You can effect change to your cookie preferences at any point in time via the settings on your browser. This action will enable you to remove stored cookies on your device by deleting such cookies from your browser history (cache) whenever you leave our website. Further information on how to control cookies via your browser settings can be viewed at www.aboutcookies.org or www.allaboutcookies.org.

Please note we may revise the cookie policy at any time and you should check regularly for any changes to the policy.

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